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CALL ACCOUNTING AND REPORTING FOR ALL PBX AND IP-PBX PHONE SYSTEMS!
These reports represent only a
small sample of CommView Plus and CommView Cloud's full range of reports and system administration tools which are easy to create and simple to use. If you would like to see firsthand how our solutions can help your business needs, we can arrange a live, on-line
demo that focuses on our products as a whole, as well as ANY area you might want us to expand on. We can also setup a
30-day, live system trial at no cost to you. There is NO hardware or software to buy and you can continue using your existing call accounting system, side by side, without any disruption during this period. Complement your phone system with CommView Plus or CommView Cloud today!
If you would like to set up a
Demo or Trial simply put in a
request and we will be happy to schedule one for you at your convenience!
Our latest solutions help an organization in many different ways including, (but not limited to):
Expense Reduction
Cost Control
Forecasting
Productivity
The ability to see call data that can sometimes be hidden is a very important step in taking control of business expenses that are related to your voice network. Regardless of the size of your organization or the number of users that it may have, bringing this type of data to the forefront is key to the optimization and proper allocation of your voice network.
Ten Most Expensive Calls:
This report produces an instant snapshot of the Ten Most expensive calls during a specified time, at the location defined, and within a certain department or division as you define. This information may be used for coaching, productivity, and optimization opportunities.
Ten Longest Calls:
A special report that pinpoints potential productivity bottlenecks, excess expense, and/or employee productivity problems.
Org 2 Roll Down Summary:
As businesses and organizations are structured into hierarchical groups, there tends to be subdivisions that may also need to be reported on for budget or organizing purposes. This report can break phone call data down into these desired subgroups and display them aligned with original data for easy analysis.
The ability to manage an employee, a group of employees, a whole department, or everyone at the company as it relates to productivity can be extremely valuable to the entire operation of the business. With our solutions, an employee’s use of time becomes more transparent as call data can be used to help illustrate individual daily activities, team performance, departments overall, and lots more! This ability becomes even more important in job roles where spending time on the phone is an important daily activity (sales, customer service etc.) If there is a certain quota that a user has to meet for position requirements, a bonus, or anything else, this can be seen using our report generator.
Ten Most Frequent Calls
Report displays the ten most frequently dialed numbers. This includes the total number of times each number was dialed within that time period, the total duration of each call, total cost, and more. This report may be used to see certain patterns that could indicate such things as: problem customers, business issues, coaching opportunities, and more. Drill-down is available on all values that are contained on this report. This info is also represented graphically on the report to help understand the data.
Org1 Roll-Down Summary
This report is mainly beneficial for organizations with a hierarchy that tends to “roll down.” A great use for this report would be if you have a need to see data that is accumulated by each level within the business. There is also a graph that comes with this report showing in a visual format, each department and the count, cost, and minutes that are associated. This can show the most active and costliest parts of the organization’s network that may warrant some additional attention being paid to them.
Org1 Roll-Down Detail
The Org 1 Summary has phone calls sorted by departments and the ability to drill-down and see extension names and totals. The detailed report breaks down the members of each department and shows all of their voice network activity for the time period in question.
The ability to manage your voice network’s security gives you the upper hand against any sort of attack from the outside as well as a clearer picture about what may be going on internally regarding any misuse/abuse of your phone system. Things like many, many, outgoing or incoming calls from a certain extension or phone (especially during off-hours) or lots of incoming calls from locations that are unknown and foreign to your organization, these types of things may be red flags for larger ongoing problems that are very important to know about.
Advanced Call Summary Org1/sort
Illustrates a great picture of all actions that have taken place on the voice network. Whether this is a certain site, department, team, or individual it Includes three levels of drill-down but also provides: Average min per call, Average cost per call, and Average cost per minute all conveniently calculated on the same report.
Potential Caribbean Fraud
This report supplies all calls involving this area of the world for an investigation into their legitimacy. Data included is: Date, Time, Billing ID, User, DAC, Dialed Number, Location, Minutes, and Cost. As telephone access becomes more diverse and dispersed, the probability for illicit dialing access increases dramatically. With this report, users have the ability to detect non-authorized traffic for such things as stealth dialer software, long distance abuse, or anything else on any point of the network, 24x7 and help trace it back to the originator for issue resolution.
Call Detail Report
This report immediately displays the details of each extension which are sorted and sub-totaled by the Outer Sort and Inner Sort criteria specified. This Call Detail Report typically presents data in a way that is ideal for most users. Total Minutes and Cost have drill-down capabilities and also help to spotlight off hour/abnormal call activity.
The ability to manage your voice network is beneficial to the all-around function and success of your business. From a customer service standpoint, a sales standpoint, an organizational standpoint and much more, having a tool that shows you the health and wellness of your network is invaluable. With so much hinging on the ability for you to contact your customers, your customers to contact you, the ability to communicate internally, and anything in between, gets business done efficiently from day to day. Our network performance reports use call data to show potential problems or areas of concern about your voice network. Whether it’s a single site, multi-site, or your entire network, we’ve got you covered for complete and comprehensive PBX network performance reporting.
Trunk Group Peak Traffic
This report shows the Trunk Group Required size and the P01 size is conveniently displayed in red when the Trunk group is at least 10% under-trunked or 33% over trunked. Date, Time, Number of Calls and Minutes that were Carried and Offered as well as Calculated Block Percentages are also included. This report helps to show how your network is equipped to handle maximum traffic and illustrates blockage issues if they exist. It also helps to show where some reduction might have a positive effect.
Trunk Group Traffic Summary
Information about every Trunk Group is summarized here and includes: Observed Size, Used, Required, Totals, and Peak Hour information for carried and offered minutes. This report has drill-down capabilities across all of the data. You can also place a title on this report for ease in identifying it. The red flags on this report also signal potential problems while the numbers inform IT personnel of the exact nature of the problem and type of corrective actions needed.”
Routing Profile by Call Type
Provides insight into Call Types, Trunk Groups, Calls, Minutes, and Percentage of calls. This report also has drill down capability on all values. Understanding call routing becomes essential to the health of the business as technology changes, carriers expand and more. Having a deeper understanding of call routing can also help with budget requests and informing non-technical audiences.
