Call Accounting for ShoreTel
SHORETEL SMDR CALL ACCOUNTING AND WORKGROUP REPORTING
ShoreTel Call Accounting & Workgroup reporting – CommView from @Comm Corporation is a simple-to-use, yet advanced, VoIP Call Accounting and Workgroup Reporting solution. CommView elevates traditional call accounting reporting by incorporating all the expected benefits of call accounting with ShoreTel Workgroup reporting and traffic analysis reports with improved automation and delivery.
This helps users to:
- Reduce Costs
- Improve Productivity
- Increase Security
Incorporating workgroup reporting into a common report interface adds the additional benefits of:
- Improving customer service responsiveness
- Assisting proper staffing
- Increasing agent productivity
All versions of @Comm’s CommView have been validated at ShoreTel’s Innovation Network lab. As a longstanding member of this developer program, @Comm actively participates with program representatives to ensure ongoing compatibility and development. For compatibility assurance click here.
CommView reports help users take control of their voice network, enabling them to monitor and manage telecom expense by department, detect potential abuse, pinpoint fraud or call hacking, and manage employee productivity by department and function for both VoIP IP PBX and legacy PBX systems.
ShoreTel CDR and Workgroup data is obtained by several methods, including direct database access (ODBC) as well as Legacy File Support. As a general rule, the method of integration is often dependent of the version of ShoreTel and the installer’s desired configuration.
Try a FREE 30 Day Trial of @Comm's CommView Call Accounting Software and receive a quote in the process!
CommView supports organizations of any size, with unlimited sites and any mix of PBX & IP-PBX brands.
Just fill out the form below and a @Comm representative will be in touch shortly to get you started.
"We really like the automated emailed reports, as we use these reports monthly.
Currently we have
roughly 50-55 reports
that are produced and
emailed to different
individual people. This
is a great feature!"
Deb B., Dakota County Information Technology
This white paper provides analysis, real-world insight and offers a solution to the current telephony and technology landscape as it pertains to the end customer. Download Whitepaper.
(PDF, 1.8 MB)