Sample Reports

CALL ACCOUNTING AND REPORTING FOR ALL PBX AND IP-PBX
PHONE SYSTEMS

These reports represent a small sample of CommView's full range of reports
and capabilities. We can arrange a live, on-line demo focusing on ANY area
you might need us to expand on.

You can also arrange a 30-day, live system trial at no cost to you. There is NO
hardware or software to buy and you can continue using your existing Call
Accounting system, side by side without any disruption during this period.

If you would like to set up a Demo or Trial simply put in a request and we will be happy to schedule one for you at your convenience.

You may click on any of the sample reports icons below you would like to review. Doing so will provide you with a quick 10-20 second interactive demonstration of the power and simplicity of CommView's reports.

Shortcuts

Expense Management Reports


Call Accounting Company Wide Telephone Expense Reports
 

Company Wide Telephone Expense

A one-page picture of the company’s telephone usage by Department plus an overview graph that communicates spending at-a-glance. With 4-levels of depth available, Managers can drilldown to view detail usage and expense with a single click. Available on-line and off-line as PDF, Excel, Word or Crystal Reports file user-selectable file formats.

Benefits:

  • Expense Reduction
  • Cost control
  • Forecasting

See for yourself, schedule a Demo today!

Call Accounting Department Bill Summary Reports
 

Department Bill Summary

Provides an instant summary of spending for all employees within a specific department or division, with 3-levels of depth available with one click. IT Department shown in this sample report. Managers can drilldown to view any employee’s usage, expense and relative productivity.

Benefits:

  • Expense Reduction
  • Cost control
  • Forecasting
  • Productivity

See for yourself, schedule a Demo today!

Call Accounting Employee Bill History Reports
 

Employee Bill History

An instant summary of spending for a specific employee within a department or division. Example shows DETAIL CALL activity, usage & cost of a specific IT Dept. employee.

Benefits:

  • Expense Reduction
  • Cost control
  • Forecasting
  • Productivity

See for yourself, schedule a Demo today!

Call Accounting Ten Most-Expensive Call Reports
 

Ten Most-Expensive Calls

A time-saving report that allows managers to pinpoint EXCESS expense and or abuse without scanning through multiple reports.

Benefits:

  • Expense Reduction
  • Cost control
  • Forecasting
  • Productivity

See for yourself, schedule a Demo today!

Call Accounting Ten Longest Call Reports
 

Ten Longest Calls

A special report that pinpoints potential productivity bottlenecks, excess expense and or employee productivity problems.

Benefits:

  • Expense Reduction
  • Cost control
  • Abuse control

See for yourself, schedule a Demo today!


Team/Group Productivity Reports


report 6
 

Company Call Accounting Overview

This top-level report enables managers to detect Team call activity anomalies, productivity issues, workflow bottlenecks, as well as measuring promotional program effectiveness. Managers can instantly drilldown into any organization's call activity detail to identify the source of abnormally long call duration, low call turnaround, mismatches between geographic areas formally assigned, and other key issues.

Benefits:

  • Productivity
  • Workflow bottlenecks
  • Program effectiveness

See for yourself, schedule a Demo today!

report 6
 

Team Call Activity Overview

This is a first-level drilldown that allows managers to inspect Team-level call activity anomalies and potential productivity issues at a glance. Key ratios guide managers' attention to those specific employees whose calling patterns appear abnormal and might require guidance and support.

Benefits:

  • Productivity
  • Workflow bottlenecks
  • Program effectiveness

See for yourself, schedule a Demo today!

report 6
 

Employee Call Activity Analysis

This is a second-level drilldown, instantly showing all call activity for a specific employee of whose call activity indicators have been flagged in the level one report. Key ratios guide managers' attention to those specific employees whose calling patterns appear abnormal and might require guidance and support.

Benefits:

  • Productivity
  • Workflow bottlenecks
  • Program effectiveness

See for yourself, schedule a Demo today!

report 6
 

Ten Most-Frequently Dialed Numbers

This report flags those numbers dialed most frequently by employees as well as the cumulative talk time absorbed by these calls.

Benefits:

  • Productivity
  • Expense management

See for yourself, schedule a Demo today!


Security / Fraud Reports


report 6
 

Stealth Toll Call Fraud

The wide range of illicit MP3, pornography and pirate software sites use 'stealth" dialer software downloaded into unsuspecting users PCs to take command of integrated or attached modems to generate "1-900" toll calls.

Benefits:

  • Expense management
  • Fraud detection
  • Security

See for yourself, schedule a Demo today!

report 6
 

Fraudulent Traffic Detection

As telephone access becomes more diverse and dispersed, the probability for illicit dialing access increases dramatically. CommView's Traffic Scan report provides network managers with the ability to detect non-authorized traffic on any point of the network, 24x7 and trace it back to the originator.

Benefits:

  • Fraud detection
  • Security

See for yourself, schedule a Demo today!


PBX Performance Reports


report 6
 

PBX Call Routing Reports

By providing Routing information in simple to read, non-technical terms, help desk personnel can make quick decisions whether to call in the PBX specialist before the problem becomes serious. A single long distance T1 trunk failure can create thousands of dollars of excess EXPENSE in days. Preventing a SINGLE such incident alone can pay for CommView.

Benefits:

  • Expense Reduction
  • Early failure Detection
  • PBX Capacity Optimization

See for yourself, schedule a Demo today!

report 6
 

PBX Call Routing Chart

Provides a high level summary to present to non-technical audiences. Like most of CommView's reports, data is collected in near real time, allowing IT managers to produce update routing reports at any time or place.

Benefits:

  • Expense Reduction
  • Early failure Detection
  • PBX Capacity Optimization

See for yourself, schedule a Demo today!

report 6
 

Trunk Group Traffic Diagnostics

This report provides instant traffic match analysis between Offered and Carried traffic for every Trunk Member serving the PBX. It identifies which trunk groups are blocking calls, which have excess capacity, which are operating efficiently and which are experiencing potential failures.

Benefits:

  • Expense Reduction
  • Early failure Detection
  • PBX Capacity Optimization

See for yourself, schedule a Demo today!

report 6
 

Traffic Optimization Reports

Provides powerful analysis that pinpoints which trunk members need to be expanded (or reduced) to ensure your PBX meets its call handling priorities by time of day, week or year. This report helps IT management prioritize certain trunk group capacity expansion / reduction needs over others, allowing them to balance their time, budget and personnel more efficiently.

Benefits:

  • Expense Reduction
  • Early failure Detection
  • PBX Capacity Optimization

See for yourself, schedule a Demo today!

Avaya Call Accounting and Reporting Solution for Ayava, Cisco, Mitel, NEC, ShoreTel

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