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FAQs


These FAQ's are designed to provide a better understanding of @Comm's call accounting solutions and offer technical tips. The information provided is basic, but covers some fairly complex topics.

If you have any questions about @Comm's products that are not covered here or elsewhere on our website, please email support@atcomm.com and we will be glad to help.


FAQs - General

Question: How can I use CommView Plus and CommView Cloud to optimize my voice network?


Question: Can CommView Plus or CommView Cloud work on multiple phone systems?


Question: How many phone systems can CommView Plus or CommView Cloud support?


Question: Can CommView Plus work on a TDM PBX? How about an IP-PBX? Or both?


Question: How secure is CommView Cloud?


Question: How long does it take to get started with CommView Plus or CommView Cloud?


Question: Are there any manuals or reference material available for CommView Plus or CommView Cloud?


FAQs - Reporting

Question: How do I schedule reports to be delivered automatically?


Question: Can I get the summary reports with drill down to details on a scheduled report?


Question: Can CommView Plus or CommView Cloud report on my wireless calls?


Question: We have CommView Plus reporting on our TDM PBX and will be migrating to VoIP shortly, what should we do?


Question: Can I give department heads and others the ability to generate reports for their own departments?


Question: I have Department heads that would like to run reports but I would like to restrict them to seeing only their personnel, is this possible?


Question: What are the reporting differences between CommView Plus and CommView Cloud?


Question: We only want to report on a couple of departments, what are our options with @Comm?


FAQs - Extension list

Question: Can CommView Plus or CommView Cloud retrieve updates to my extension list?


Question: Why am I seeing undefined extensions in my organization reports?


Question: Why do I need to add extensions into the database? Won’t the calls made from unlisted extensions be reported?


FAQs - Installation/Configuration

Question: Can CommView Plus or CommView Cloud interface with 3rd party products like MS Active Directory?


Question: What do I need to do to configure my traffic reports?


Question: Can I put CommView Plus or CommView Cloud on a virtual server?


FAQs - Hardware/Database Maintenance

Question: What are the hardware requirements for CommView Plus and CommView Cloud?


Question: My database is expanding, is that a problem?


Question: How can I tell if calls are being made by new extensions that have not been added to my extension list database?


Question: How often should I backup my database?