Call Accounting for Avaya
AVAYA CDR CALL ACCOUNTING AND REPORTING SOLUTION
CommView Plus and CommView Cloud are DevConnect compliant telemanagement solutions for telephone expense control, call tracking and activity reporting. CommView Plus and CommView Cloud also offers expense management, traffic analysis, toll fraud detection, departmental productivity reporting, security and personnel call productivity for both VoIP IP PBX and legacy PBX systems.
Avaya CDR (Call Detail Record) is obtained by several flexible methods, including serial access (RS-232), sFTP, FTP, file access and/or IP integration using Avaya’s proprietary Reliable Session Protocol (RSP) for the Communication Manager, file access for IP Office and and IP accessible storage devices for CS1000 environments.
All versions of @Comm’s CommView Plus have been tested at Avaya’s DevConnect lab. The CommView family has been certified under Avaya's DevConnect Program and @Comm actively participates with TDP program representatives to ensure ongoing compatibility and development.
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CommView Plus and CommView Web support organizations of any size, with unlimited sites and any mix of PBX & IP-PBX brands.
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As a general rule, the method of integration is often dependent of the version of Avaya and the installer’s desired configuration. CommView Plus and CommView cloud for Avaya also supports Avaya’s Survivable Call Detail Recording for multi-site deployment.
CommView Plus and CommView Cloud both support organizations of any size, with unlimited sites and any mix of PBX & IP-PBX brands. Regardless of mix of technology or manufacturer, CommView Plus and CommView Cloud reports are always delivered in a single, consistent format, regardless of PBX brand. Learn more details about @Comm's CommView Plus and CommView compatibility with other major manufacturers here.
CommView Plus and CommView Web for Avaya delivers reports in a seamless consistent format from any mix of Avaya®, Cisco®, Mitel®, NEC®, ShoreTel® systems or from other manufacturers with available CDR (Call Detail Record).
"We really like the automated emailed reports, as we use these reports monthly.
Currently we have
roughly 50-55 reports
that are produced and
emailed to different
individual people. This
is a great feature!"
Deb B., Dakota County Information Technology
This white paper provides analysis, real-world insight and offers a solution to the current telephony and technology landscape as it pertains to the end customer. Download Whitepaper.
(PDF, 1.8 MB)