Call Accounting for Avaya

AVAYA CDR CALL ACCOUNTING AND REPORTING SOLUTION

CommView is a DevConnect compliant telemanagement solution for telephone expense control, call tracking and activity reporting. CommView also offers expense management, traffic analysis, toll fraud detection, departmental productivity reporting, security and personnel call productivity for both VoIP IP PBX and legacy PBX systems.

Avaya CDR (Call Detail Record) is obtained by several flexible methods, including serial access (RS-232), sFTP, FTP, file access and/or IP integration using Avaya’s proprietary Reliable Session Protocol (RSP) for the Communication Manager, file access for IP Office and and IP accessible storage devices for CS1000 environments.


Avaya DevConnect Partner All versions of @Comm’s CommView have been tested at Avaya’s DevConnect lab. The CommView family has been certified under Avaya's DevConnect Program and @Comm actively participates with TDP program representatives to ensure ongoing compatibility and development.

Call Accounting and Reporting Solution


Try a FREE 30 Day Trial of @Comm's CommView Call Accounting Software and receive a quote in the process!

CommView supports organizations of any size, with unlimited sites and any mix of PBX & IP-PBX brands.

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As a general rule, the method of integration is often dependent of the version of Avaya and the installer’s desired configuration. CommView for Avaya also supports Avaya’s Survivable Call Detail Recording for multi-site deployment.

CommView supports organizations of any size, with unlimited sites and any mix of PBX & IP-PBX brands. Regardless of mix of technology or manufacturer, CommView reports are always delivered in a single, consistent format, regardless of PBX brand. Learn more details about @Comm's CommView compatibility with other major manufacturers here.

CommView for Avaya delivers reports in a seamless consistent format from any mix of Avaya®, Cisco®, Mitel®, NEC®, ShoreTel® systems or from other manufacturers with available CDR (Call Detail Record).

Delivery Options


CommView CPE

CommView Web

Cloud-Based

CommView Web is an @Comm hosted subscription service. Our SaaS approach eliminates hardware costs, software licenses and support expenses while providing the reporting capability of a premise-based solution – all through a standard web browser.

Call Accounting Cloud Solution

CommView

Premise-Based

CommView Single User: a workstation-based application capable of supporting both ad-hoc and scheduled report requests which deliver automatic report delivery via e-mail in a variety of file formats.

CommView Multi-User: a server-based application with browser-based reporting module offering CDR and Workgroup (select PBX manufacturers) reporting. CommView Multi User provides application control to a local administrator while extending reporting capabilities to authorized users.

Avaya Call Accounting and Reporting Solution

What They Say...

"We really like the automated emailed reports, as we use these reports monthly.
Currently we have
roughly 50-55 reports
that are produced and
emailed to different
individual people. This
is a great feature!"

Deb B., Dakota County Information Technology

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