Prophet HProphet H

Installation and Troubleshooting Guide

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Installation and Troubleshooting Guide

Proper operation and Output from your Prophet system is dependent on the following:

  • Proper PBX cable wiring
  • PBX is outputting SMDR data.
  • PBX output baud rate and Prophet-H SMDR baud rate settings must match.
  • Prophet-H SMDR port is functional.

    Care must be taken to ensure that no ESD (electro-static discharge) takes place during the connection of the PBX to the Prophet-H SMDR port. Touching the Prophet-H chassis while handling the SMDR connector attached to the PBX will minimize the chance of SMDR port damage.

  • Proper PBX format must be selected to accept SMDR data for storage.

Front Desk Area

The Front Desk area is the preferred location for the Prophet-H. This enables ease of troubleshooting, monitoring of alarm conditions and testing of touchpad or PMS interface.

PBX Cable

A cable must be fabricated by the installer to connect the PBX port to the Prophet-H SMDR "Y" cable shown in the diagram below.

Prophet PBX wiring


PC Test Procedure

Once all components are connected and power is applied, perform the test sequence below.

Prophet H - Installation fig 2

Do not connect the printer until after the output test is completed.

 

Output Test Procedure

Procedure
Result
1. Press <ESC><CTRL-G> This disables PMS mode
2. Press <ESC> Main Menu appears.

Problem? Press the reset on the Prophet-H.



3. Press <ESC><SHIFT-#>00

This sets the Prophet-H to print call records "On the Fly" to the PC screen.

Main Menu then a header appears showing Option 00.

Problem?


4. Make a one minute test call and watch the SMDR LED on the Prophet-H front panel as you hang up. The Yellow SMDR will flash if the PBX has transferred the SMDR.

Problem?


5. Check the Laptop screen to see if the call record has been processed correctly. Output matching the format below.

Problem?




Prophet Output

If the output format is correct, configure the system for customer use.

Do NOT type spaces in the commands that follow, they are placed where a response is expected from the Prophet-H.

6. Press <ESC> R 1 080 0.01

 Main Menu, then location 080 of rate table 1 is changed to a value of 0.01

This places the Prophet-H in "see-thru" mode. SMDR from the PBX will be sent directly to the SYSTEM port without processing.

Problem?


7. Make a one minute test call and watch the SMDR on the PC screen as you hang up. Raw (unprocessed), but readable SMDR will appear on the screen.

Problem?



8. Press <ESC> R 1 080 0.00 Main Menu, then location 080 of rate table 1 is changed back to the default value of 0.00 turning off "see thru" mode.
9. Press
<ESC> R 1 081 0.01 082 0.01 083 0.01		 Main Menu, then locations 081, 082 and 083 of rate table 1 are changed to a value of 0.01 turning on "accepted", "rejected" and "dropped" diagnostics mode.

NOTE: Step 8 must be completed ("see-thru" turned OFF) for diagnostics processing.

10. Make a one minute test call and watch the diagnostics output on the PC screen as you hang up. Output simular to the format below.

Problem?



Prophet H - Installation fig 1

11. Once proper output is obtained, press <ESC> 8 1 to reset the Prophet-H and then configure the system using the Utility software or direct programming commands.

Go to the General Programming Reference

A warm reset message will be displayed.