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Call Accounting for ShoreTel

CommView Plus and CommView Cloud

 

As a separate entity, @Comm had a lengthy relationship with ShoreTel from its earliest days.  With the integration within the Mitel environment, we expect that relationship to continue and evolve.

 

@Comm Corporation had participated in ShoreTel’s Technology Partner Program and Innovation Network program and will continue this tradition with the MSA program . As a longstanding member of this developer program, @Comm is actively pursuing a SAT for interoperability with the MiVoice Connect ONSITE. For compatibility assurance with prior versions, please reach out to our customer support representatives.

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ShoreTel CDR and Workgroup data is obtained by direct database access (ODBC). Incorporating workgroup reporting into a common report interface adds the additional benefits of:

 

  •     Improving customer service responsiveness
  •     Assisting proper staffing
  •     Increasing agent productivity

 

Interested in seeing @Comm's CommView Plus or CommView Cloud (call accounting and reporting solutions) in action?

Simply fill out the form below and we'll reach out to coordinate a date and time that's convenient for you.

 

 

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