Product Support

CALL ACCOUNTING AND REPORTING SOLUTION

@Comm offers call accounting and reporting solutions that may be implemented
as an application within a customer’s network environment or may be offered as
cloud-based services that are hosted in an @Comm data center environment.
Technical support is provided by qualified specialists in either deployment model
and @Comm is critically aware of the considerations for supporting our partners as well as our end user customers. In addition to telephone-based support, @Comm provides online access to documentation and tools designed to provide self-help resources including system setup checklists, implementation and troubleshooting guides, integration notes, tutorials and more. These resources are grouped by product family for easy navigation. Some resources require a login based on maintaining a current support agreement. Please choose between the following categories of service types and then select your area of interest.

Support Services

Support Tools
Request Support


Flagship Product Documents


CommView Plus & CommView Cloud
Download System Requirements


Legacy Product Documents


CommView
Installation and Site Prep Instructions
Operation: Online Tutorial
System Requirements: CommView

WebReporter Documentation
As an overlay application, WebReporter extends the capabilities of your CommView installation by providing an accessible and user friendly browser based report application.

Operation: User Guide

Note: WebReporter requires the installation and configuration of CommView prior or in parallel to this module.

 

Delivery Options


CommView CPE

CommView Web

Cloud-Based

CommView Web is an @Comm hosted subscription service. Our SaaS approach eliminates hardware costs, software licenses and support expenses while providing the reporting capability of a premise-based solution – all through a standard web browser.

Call Accounting Cloud Solution

CommView

Premise-Based

CommView Single User: a workstation-based application capable of supporting both ad-hoc and scheduled report requests which deliver automatic report delivery via e-mail in a variety of file formats.

CommView Multi-User: a server-based application with browser-based reporting module offering CDR and Workgroup (select PBX manufacturers) reporting. CommView Multi User provides application control to a local administrator while extending reporting capabilities to authorized users.

Avaya Call Accounting and Reporting Solution for Ayava, Cisco, Mitel, NEC, ShoreTel

Protect Your Network Against Phone Abuse...

"Criminals use brute-force techniques to hack private branch exchange
(PBX) systems to
place fraudulent,
long-distance
calls; usually
international.
These incidents, often targeting small or midsize businesses, have resulted in significant financial losses for some companies."

Cisco Security Report

Addressing PBX/IP-PBX Manufactured Product Challenges Today

Optimize Your Voice System

This white paper provides analysis, real-world insight and offers a solution to the current telephony and technology landscape as it pertains to the end customer. Download Whitepaper.
(PDF, 1.8 MB)

 
 


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