Call Accounting for Mitel
SMDR CALL ACCOUNTING AND REPORTING SOLUTION
CommView is a universal telemanagement solution for telephone expense control, call tracking and activity reporting. CommView also offers expense management, traffic analysis, toll fraud detection, departmental productivity reporting, security and personnel call productivity for both VoIP IP PBX and legacy PBX systems.
Mitel Solutions Alliance (MSA) is a comprehensive program enabling a wide range of Third-Party Partners to successfully create products and services that integrate and/or interoperate with Mitel’s core business communications portfolio. @Comm’s CommView family has been tested for interoperability under the MSA program and @Comm actively participates with representatives to ensure ongoing compatibility and development.
CommView for Mitel delivers reports in a seamless consistent format from any mix of Avaya®, Cisco®, Mitel®, NEC®, Nortel®, ShoreTel® systems or from other manufacturers with available CDR (Call Detail Record). CommView supports organizations of any size, with unlimited sites and any mix of PBX & IP-PBX brands. Regardless of mix of technology or manufacturer, CommView reports are in a single, consistent format. Learn more details about @Comm's CommView compatibility with other major manufacturers here.
Mitel CDR is downloaded via protocols and specifications including RS-232 SMDR port access, OPS Man integration and TCP/IP for the 3100 and 3300 as well as the Mitel 5000 / Inter-Tel Axxess.
Are you a Mitel Reseller? CommView is available for purchase through the DataNet CommSource comprehensive product suite. Details available here.
"We really like the automated emailed reports, as we use these reports monthly.
Currently we have
roughly 50-55 reports
that are produced and
emailed to different
individual people. This
is a great feature!"
Deb B., Dakota County Information Technology