CommView CPE

Call Productivity Analysis for Team,
Department and Corporate Managers

CommView CPE provides business and IT managers with Call Accounting and Call Usage analysis reports to reduce telecom expense, AND detect and measure team productivity and pinpoint workflow bottlenecks.

CommView delivers the most advanced call analysis reports on the market today. Report distribution is fully automated and web browser-based.

It is the perfect real-time management tool to increase productivity and reduce expenses. It can be applied selectively for teams, departments, or company-wide.

CommView CPE is offered in two configurations:

CommView CPE WebReporter: Ideal for medium to large organizations who wish to deliver speed, control and convenience to their end users, enabling real-time reports access from any location via a standard web browser.

CommView CPE WorkStation: A workstation-centric solution for smaller organizations who do not need real-time access to report data and prefer to centralize ALL report distribution via a dedicated IT administrator.

Both configurations are interoperable with Cisco, Nortel, Avaya, Mitel, Fujitsu and other major PBX brands. They work concurrently with both IP and legacy PBXs in any mix, number of extensions and PBX service locations.

CommView CPE Highlights
Who uses?	Team, Dept, IT & Corp mgrs
Access method?	Intranet portal*
Capacity?	Unlimited
Compatibility?	All PBX brands
Set up time?	1-2 days
Equipment/SW?	Win 2K, XP Pro, or 2003 server.
* Requires WebReporter option

Features & Capabilities

CommView CPE reports provide business and IT managers with a near-real time view into how their teams actually work individually and as a group. Web-based reports help business managers pinpoint productivity shortfalls and workflow problems at a glance, while its call expense reports help reduce expense, abuse and fraud in seconds.

CommView uses a powerful Call Detail Record capture and processing engine, plus a robust relational database and advanced call analysis heuristics to pinpoint and report trends on the fly, while minimizing the amount of data presented to each manager. CommView's easy-to-read reports help managers identify & correct problems fast.

Feature Highlights

• Simple to read reports – no training or manuals
• 50 pre-configured reports for immediate results
• Customizable reports capability for special needs
• On-screen drill down – flush out trends in seconds
• Web-client based* – no special sw needed
• Choice of Crystal, Excel, PDF or Word report formats
• Compatible with: Cisco, Nortel, Avaya, Mitel, and more

CommView CPE is the product of 20 years experience understanding how people use voice communication services and how managers reduce expenses, and gain a strategic edge by identifying Team or Departmental productivity bottlenecks. Free 30-day evaluation? click here

* Assumes WebReporter option.

CommView CPE - Specifications

File & Web Server CPU:	Pentium III, 750 MHz or better
(Customer-provided)	512 MB RAM
	40 GB available HD storage
	Win 2000, XP Pro, 2003 Server
Admin Workstation PC:	Pentium III, 750 MHz or better
(Customer-provided)	512 MB RAM
	20-40 GB available HD storage
	Win 2000, XP Pro

 

We will provide you with the exact specifications of what you will need by simply completing our QuickQuote form.

PBX Connectivity

@Comm will provide you with a connectivity kit and set up instructions to ensure the PBX to Call Accounting server links operates right the first time!