General Services Administration
 

CommView H®

Hotel Communications Billing System
for Profitable, High-Quality Guest Services

CommView H provides hospitality property and IT managers with PBX and IP-PBX call billing and accounting for all leading hospitality telephone and PMS systems. CommView H serves as a gateway between these two different voice and data systems at a hotel allowing for flexible call markups and multi- tier taxation rates. Real time alerts and notifications as well as audit trails are available. CommView H provides perfect guest billing services for any major brand of PBX.

 

 

  

Luxury Hotel Lobby Area


CommView H includes call usage and profitability analysis reports to bill and track profitability, track staffing requirements to handle range of guest services, as well as pinpoint guest abuse. It provides management-definable alarms to flag telephone emergencies and security events to improve emergency response and reduce liability.

Guest ServicesFor the property manager, CommView H provides the most advanced call analysis reports and lights-off automation features on the market today. It requires no training for Front Desk personnel. CommView is also flexible and always up to date: it can automatically update its rate tables to ensure consistent guest billing and protect customer satisfaction.

CommView H deliver seamless billing and call accounting reporting compatibility with most Property Management systems and as well as a wide rage of PBX and IP-PBX systems from Avaya®, Cisco®, Mitel®, NEC®, Nortel®, ShoreTel®, among other leading manufacturers.

How it works

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Feature Highlights

  • Threshold Billing for dialup Internet Calls
  • Multiple-Tier Billing - Allows promotional and preferential guest billing as well as Administration cost control.
  • Multi-Tier Taxation levels for country, city, state and federal tax as well as credit limits and local call override, day rate only and flat rate costing.
  • Automatic Area Codes & Rate Table updates with subscription.
  • Automatic Audit Trail option ptints complete record of billable calls.
  • Emergency Event Alarms: Provides alarming to printer, pager, or E-mail system.
  • Universal Interface to PBX CDR and PMS via RS-232 ports or via Ethernet using IP.
  • Automatic Archiving - Call detail records can be automatically saved for billing disputes, reference and security audit purposes.
  • Completely flexible dialing recognition and call billing riules across all types of calls for call rating, markup, tax, posting, alarm and notification.
  • Toll fraud reports and Alarm Callout Parameters.
  • Authorization codes.
  • Detailed analysis of trunk performance with correction actions to reduce cost and improve service.
  • Automatic Route Selection (ARS) performance evaluation.
  • Warnings of defective or under-used trunks.