General Services Administration
 

CommView Web

Call Accounting and Productivity Analysis for Team,
Department and Corporate Managers

CommView Web is a web-browser-based, simple to use Call Accounting, Department Call Productivity and Traffic reporting solution for both VoIP and legacy PBX and IP-PBX systems of all brands.

CommView Web includes a suite of professionally designed, ready to run reports that support all major AVAYA PBX and IP-PBX systems, plus a wide range of third party party PBX and IP-PBX manufacturers.

CommView Web delivers seamless reporting compatibility for Avaya®, Cisco®, Mitel®, NEC®, Nortel®, ShoreTel®, among other leading manufacturers.

CommView Web is available as an on-line subscription service which includes everything you will need to being operating quickly, including @Comm's legendary support.

CommView Web supports organizations from 10 to 100,000 extensions, unlimited sites and any mix of PBX & IP-PBX brands. It includes a complete set of ready to run reporting modules that can be accessed through a simply web browser without the need for special user training.

CommView Web provides business and IT managers with Call Accounting and Call Usage analysis reports to reduce telecom expense, AND detect and measure team productivity and pinpoint workflow bottlenecks.

CommView delivers the most advanced call analysis reports on the market today. Report distribution is fully automated and web browser-based.

It is the perfect real-time management tool to increase productivity and reduce expenses. It can be applied selectively for teams, departments, or company-wide.

CommView Web is fully interoperable with Cisco, Nortel, Avaya, Mitel, Fujitsu, ShoreTel and other major PBX brands. They work concurrently with both IP and legacy PBXs in any mix, number of extensions and PBX service locations.

 

 

 

CommView Web Features

  • 100 % web-based application No client software needed.
  • System can be set up remotely, and be fully operational within hours after establishing a data link with your PBX and/or IP-PBX.
  • Supports any mix of PBX and IP-PBXs, regardless of brand or technology.
  • CommView Web is remotely hosted by @Comm in a secure data center.

CommView Web delivers :

  • Telecom expense reduction & cost allocation
  • Team and department productivity
  • Effectiveness of telephone-centric programs
  • Telephone abuse / security trails
  • Traffic capacity and VoIP service optimization.

CommView Web provides state-of-the-art features such as:

  • On-screen, instant drilldown reports
  • High-performance relational database
  • Automatic report scheduling
  • Automatic E-mail notification
  • 24x7 web-based report access from any location